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Use and safety instructions

Important information and instructions

  • Never leave a burning candle unattended.
  • Keep the product away from children and pets.
  • Never burn a candle on or near flammable objects.
  • Keep candles away from draughts and other air currents.
  • Before lighting, leave only about 1 cm of wick above the granules.
  • Snuff out the flame. Do not blow it out.
  • Use the contents only in suitable non-flammable, heat-resistant containers.
  • Do not move a burning candle.
  • Do not use liquids to extinguish the flame.
  • Eye contact: rinse thoroughly with plenty of water. Consult an eye specialist if irritation occurs.
  • Skin contact: after contact with the melted product, cool the affected skin promptly with water. Do not peel solidified product off the skin.
  • Avoid burning candles where they could easily be knocked over.
  • Ensure the candle stands securely on a heat-resistant surface.
  • Never burn candles near curtains or other easily ignited materials.
  • Use a candle snuffer rather than blowing out the flame to avoid flying sparks.
  • Regularly check and remove trimmed wick pieces and other impurities from the wax for even burning.
  • Take extra care with large or multi-wick candles, as they may produce a higher flame.
  • Store candles in a cool, dry place away from direct sunlight to prevent deformation or discolouration.
  • Avoid air vents, fans and air conditioners, as they may make the flame unpredictable.
  • Always extinguish the flame before leaving the room, even briefly.

Frequently asked questions

01Shipping & delivery

How long does delivery take? Is it free?

In der Regel dauert die Lieferung 2–3 Werktage. Sobald wir deine Bestellung bearbeitet haben, bekommst du eine Tracking-Nummer, mit welcher du deine Bestellung verfolgen kannst. Ab einem Bestellwert von CHF 60.– ist die Lieferung kostenlos

When will my order be dispatched?

In der Regel verlässt dein Paket unser Versandzentrum innerhalb von 2–3 Werktagen nach deiner Bestellung.

Where can I find my tracking number?

Once your order leaves our warehouse, we will send another email with a tracking link.

02Orders & payment

Which payment methods do you accept?

We accept the following payment methods:

  • TWINT
  • Klarna – pay by invoice
  • Credit cards (Mastercard, Visa, American Express and Discover)
  • PayPal

How do I pay by invoice with Klarna?

Select Klarna at checkout, then pay by invoice. Available options and payment terms appear directly at checkout.

TWINT is a separate payment option. Invoice payments are provided by Klarna.

How can I cancel an order?

Eine Stornierung einer Bestellung ist bis spätestens 12:00Uhr des auf die Bestellung nachfolgenden Tages möglich. Danach ist eine Stornierung nicht mehr möglich. Du kannst uns über das Kontaktformular kontaktieren, um eine Änderung zu beantragen.

Can I pay by invoice?

Yes, you can pay by invoice with Klarna. Select Klarna at checkout to see availability and payment terms.

How can I use the 14-day return policy?

Wenn du deine Bestellung aus irgendeinem Grund zurückgeben oder umtauschen möchtest, sind wir für dich da! Wir bieten dir die Rückgabe oder denUmtausch innerhalb 14 Tagennach Erhalt deiner Bestellung an. Du kannst dein Produkt gegen eine Gutschrift für den Onlineshop, ein anderes Produkt oder eine Rückerstattung der ursprünglichen Zahlungsmethode zurückgeben.

Bitte beachte folgende Ausnahmen von unseren Rückgaberecht:-Aufgerissene Kerzensand Verpackungen können nicht zurückgegeben werden oder umgetauscht werden.
-Ermässigte Artikel sind endgültig und können nicht zurückgegeben werden oder umgetauscht werden.
-Zurückgegebene Artikel müssen noch mit Etiketten versehen und Originalverpackt zurückgeschickt werden.
-Zurückgegebene Artikel dürfen keine sichtbaren Zeichen von Abnutzung oder Gebrauch aufweisen.

Um eine Rückgabe oder einen Umtausch zu veranlassen, kontaktiere uns bitte über das Kontaktformular.

03Candle sand & use

What is candle sand?

Candle sand is candle wax in a crystalline, sand-like form, made entirely from plant-based palm wax. It offers many ways to personalise your candles. Fill suitable containers of different shapes quickly and easily, choosing colours and scents to suit you.

How long does candle sand burn?

Wick length affects burning time: a length of 2 to 3 cm corresponds to around 4 to 5 hours. A whole bag burns for approximately 40 to 50 hours, depending on the amount it contains.

Is candle sand suitable for decorating any room?

Candle sand is a versatile decorative material that brings a cosy atmosphere to any room. Different colours and forms let you match your interior, from a living room centrepiece to a scented candle in the bathroom. Layer colours to create a beautiful gradient. Suitable vases and bowls also make attractive displays. Place decorative branches or flowers outside the container and away from the flame. For a minimalist style, keep the arrangement simple. Candle sand offers many ways to personalise your space.

How do I choose the right candle sand?

Candle sand can create a cosy atmosphere in any room. When choosing, first consider its purpose: decoration alone or fragrance too? Colour also matters: should it blend with the room or add contrast? Shapes and decorative arrangements can add individual accents. Choose according to your own idea of comfort and style. The right candle sand can make your home feel more welcoming in moments.